Shipping & Returns

• 1. Shipping Quoted prices for the goods ordered which are to be delivered to any part of Zone (as per our map) where the order exceeds £50 include carriage costs. In respect of orders with a value less than £50 a handling charge in addition to quoted price.


• 2. Claims arising from damage or partial loss in transit must reach the company within 24 hours from the date of delivery. Claims for non-delivery must reach the company within 24 hours from the date of dispatch. All other claims must reach the company within 24 hours from deliver. Damaged goods must be retained for inspection/collection.


• 3. Orders The buyer shall be responsible to the company for enduring the accuracy of any order.
  No Order which has been accepted by the company may be cancelled except of terms and conditions that the buyer shall indemnify the company against all loss (including loss of profit), costs (including the cost of all material and labour used) damages, charges and expenses incurred by the company as a result of cancellation.


• 4. Returns Goods dispatched to the buyer subsequently accepted for cancellation by the company will be subject to an abortive delivery charge, as well as any cancellation charge deemed necessary by the company.
  The company at it absolute discretion may agree to the return of the goods by the buyer provided that the goods are returned at the buyer’s expense, in the same condition and original packaging as of the date of dispatch by the company or their agents.
  Any goods agreed by the customer as acceptable for return for any reason (Excluding faulty goods) will be subject to restocking charge of 25% of the net invoiced price together with reimbursement of any expense incurred by the company as a consequence as a consequence of the return of said goods to the companies stock.

To request a return of any item be it faulty, unwanted or incorrect you must request an RAN Number (Returns Authorisation Number). This can be done automatically online by clicking here